Privacy Policy

Last updated: 15 September 2026

This Privacy Policy explains how OzzyBet ("OzzyBet", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you use our website and gaming services aimed at players in New Zealand. By accessing or using our services, you agree to the collection and use of information in line with this Privacy Policy and our Terms and Conditions. If you do not agree with this Policy, you should stop using our services.

1. Who We Are

OzzyBet is an online casino brand operated by Novatrix SRL, registered under company registration number 3-102-893958. Our services are licensed and regulated by the Tobique Gaming Commission under licence number 0000002. We focus on providing online casino entertainment to players located in New Zealand.

This Privacy Policy applies to all services we offer through our website and related channels that link to or reference this Policy.

2. Contact Details

If you have any questions about this Privacy Policy or about how we handle your data, you can contact us using the details below:

Data Controller: OzzyBet / Novatrix SRL
Email: [email protected]

We will do our best to respond to your request within a reasonable time and in line with our legal duties.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect about:

• Visitors to our website
• Registered OzzyBet account holders
• Players using any of our online casino games and related services
• People who contact our support or marketing teams

This Policy does not apply to third-party websites or services that may be linked from our site or to game providers’ own websites. Those third parties have their own privacy policies, and you should review them separately.

4. Types of Information We Collect

We collect different types of information depending on how you interact with us. Some of this information will be personal information because it can identify you directly or indirectly.

4.1 Information You Provide Directly

We collect information that you provide when you:

• Register an OzzyBet account
• Verify your identity
• Make deposits or withdrawals
• Contact customer support
• Subscribe to marketing communications
• Take part in promotions, bonuses, or tournaments

This may include:

• Full name
• Date of birth and age confirmation
• Residential address
• Email address
• Mobile phone number or other contact details
• Account username and password
• Documents for identity and address verification (such as passport, ID card, driving licence, utility bill, bank statement)
• Payment information (such as bank account details, partial card details, cryptocurrency wallet details, account holder name)
• Any information you give to our support team in chat, email, or other channels

4.2 Information Collected Automatically

When you use our website, we automatically collect certain technical and usage information, such as:

• IP address and approximate location
• Device information (device type, operating system, browser type and version, screen resolution)
• Log data (access times, pages viewed, clicks, referring URL, error logs)
• Session information (time spent on the site, features used, games played)
• Language preferences

This information is mainly collected through cookies, similar technologies, and server logs, as described in the "Cookies and Similar Technologies" section.

4.3 Transaction and Gaming Information

To provide our services, we record details about your payments and gaming activity, such as:

• Deposit and withdrawal records (amounts, methods, currency, timestamps)
• Bonus use and wagering progress
• Games played, game sessions, bets placed, wins and losses
• Jackpot wins and promotional rewards
• Account balances, loyalty status, and participation in tournaments or campaigns

4.4 Information from Third Parties

We may receive information about you from third parties where needed to run our services and meet legal duties, for example:

• Identity verification service providers
• Payment providers, banks, and financial institutions
• Fraud prevention and anti-money laundering service providers
• Marketing and analytics partners (in aggregated or pseudonymised form where possible)

The information we receive may include identity checks, credit or financial risk information where allowed, payment confirmations, and checks against sanctions or exclusion lists.

5. Legal Basis for Processing

We process your personal information only where we have a valid legal basis. Depending on the situation, this may be because:

• We need the information to perform a contract with you (for example, to provide access to your OzzyBet account, handle payments, or supply gaming services)
• We have a legal duty to process the information (for example, to meet anti-money laundering, counter-terrorist financing, responsible gambling, and other regulatory requirements)
• We have a legitimate interest in using the information (for example, to improve our services, prevent fraud, secure our systems, and communicate with you about your account), and your rights do not override that interest
• You have given clear consent (for example, for certain marketing activities or optional cookies)

Where we rely on consent, you can withdraw it at any time by contacting us or adjusting your preferences in your account or browser settings.

6. How We Use Your Information

We use your personal information for the following purposes:

6.1 To Set Up and Manage Your Account

• Creating and maintaining your OzzyBet player account
• Verifying your age and identity
• Managing your login credentials and account security
• Applying your settings and preferences

6.2 To Provide Gaming Services

• Giving you access to online pokies, slots, live casino, table games, and other content
• Processing bets, wins, losses, bonuses, and promotions
• Recording game sessions, game outcomes, and transaction histories
• Ensuring fair play and game integrity with our providers

6.3 To Process Payments

• Handling deposits and withdrawals in supported currencies, including NZD and selected cryptocurrencies
• Carrying out fraud checks and risk reviews linked to payments
• Confirming payment instructions with our payment partners

6.4 To Communicate with You

• Responding to your questions and support requests
• Sending service messages about account status, security alerts, payment notices, and changes to our terms or policies
• Providing updates on bonuses, tournaments, or features where allowed by law and your marketing choices

6.5 For Compliance and Security

• Meeting legal and regulatory duties, including anti-money laundering and responsible gambling rules
• Checking player activity for fraud, abuse, chargebacks, and other suspicious actions
• Protecting our systems, networks, and players from unauthorised access or data breaches
• Keeping audit logs and records needed for regulatory and tax purposes

6.6 For Analytics and Service Improvement

• Analysing how players use the site and services
• Testing and improving our website performance, mobile access, and user experience
• Adjusting content and offers for groups of players, within legal and responsible gambling limits

6.7 For Marketing (Where Allowed)

• Sending promotional emails, SMS, or in-account messages about bonuses, offers, and tournaments, where allowed by law and your consent
• Measuring how effective our marketing campaigns are
• Managing your marketing preferences and opt-out requests

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to run our services, keep your session active, remember your choices, improve performance, and support analytics and marketing. Cookies are small text files placed on your device when you visit our site.

7.1 Types of Cookies We Use

• Strictly necessary cookies – needed for site security, login sessions, and basic functions. These cannot usually be switched off.
• Functionality cookies – remember your settings, such as language and preferred games, so your experience is smoother.
• Performance and analytics cookies – help us understand site traffic, usage patterns, and errors so we can improve our services.
• Marketing and advertising cookies – may be used to show relevant promotions and measure campaign results, in line with local rules and your choices.

7.2 Managing Cookies

You can manage cookie settings through your browser or device settings. You can choose to block or delete some cookies. However, if you block certain cookies, some features of our website may not work as intended, and your gaming experience may be limited.

8. How We Share Your Information

We do not sell your personal information. We share it only with trusted third parties where needed to run our services, meet legal duties, or support business needs as described below.

8.1 Service Providers and Partners

We may share your data with carefully selected third parties who help us provide our services, including:

• Game providers and studios
• Payment processors, banks, and cryptocurrency payment platforms
• Identity verification and KYC service providers
• Fraud prevention and risk management providers
• IT hosting, cloud storage, and data centre providers
• Customer support platforms
• Analytics and marketing service providers

These parties process personal information only on our instructions and under strict data protection agreements.

8.2 Legal and Regulatory Bodies

We may share your information with regulators, law enforcement agencies, courts, or other public authorities if:

• We are required to do so by law, regulation, licence conditions, or court order
• We need to protect our legal rights or defend claims
• We must assist with fraud, crime prevention, or investigations

8.3 Group Companies and Business Transfers

We may share your information with other entities within the same corporate group as OzzyBet where this is needed to run our services, for internal reporting, or for compliance checks. If we are involved in a corporate transaction such as a merger, acquisition, asset sale, or reorganisation, your information may be transferred as part of that process. In that case, we will take steps to ensure your data remains protected and that you are informed where required.

9. International Transfers

Because we work with global providers, your personal information may be processed in countries outside your place of residence, including outside New Zealand. Some of these countries may have different data protection laws.

Whenever we transfer personal information across borders, we will take steps to ensure an appropriate level of protection as required by applicable law. This may include contractual safeguards, technical protections, and strict access controls.

10. Data Retention

We keep your personal information only for as long as needed for the reasons set out in this Policy and to meet legal and regulatory duties. Retention periods may vary based on the type of data and the rules of our licensing authority and applicable law.

In general, we will keep:

• Account and identification data for the lifetime of your account and for a number of years after closure, as required by anti-money laundering and gaming regulations
• Transaction records for the period needed for accounting, tax, and regulatory purposes
• Support interactions for a limited period to help us deal with disputes, questions, and service quality checks

When data is no longer required, we will either delete it securely or anonymise it so that it can no longer identify you.

11. Security of Your Information

We take data security seriously and use technical and organisational measures to help protect your personal information against loss, misuse, unauthorised access, disclosure, change, or destruction. These measures may include encryption, firewalls, secure server environments, access controls, and staff training.

Even so, no system can guarantee perfect security. You also play a part in keeping your information safe, for example by:

• Keeping your login details and password secret
• Using strong, unique passwords and changing them from time to time
• Logging out of your account after use
• Contacting us at once if you suspect any unauthorised access or account misuse

12. Your Rights

Depending on the data protection laws that apply to you, you may have some or all of the following rights over your personal information:

• Right of access – to ask for confirmation that we process your personal information and to receive a copy of that data.
• Right to rectification – to request that we correct inaccurate or incomplete information.
• Right to erasure – to ask us to delete your information in certain situations, subject to legal and regulatory duties that may require us to keep some data.
• Right to restrict processing – to ask us to limit how we use your data in some circumstances.
• Right to data portability – to receive certain information in a structured, commonly used, machine-readable format and to ask us to transfer it to another service provider where feasible.
• Right to object – to object to some kinds of processing, such as direct marketing.
• Right to withdraw consent – where we rely on consent, you may withdraw it at any time, without affecting past processing that has already taken place.

To exercise your rights, please contact us at [email protected]. We may need to confirm your identity before handling your request. We will reply as required by applicable law.

13. Marketing Communications

We may send you marketing messages about OzzyBet Casino bonuses, tournaments, and other offers if you have chosen to receive them or if local rules allow us to do so as part of our relationship with you.

You can manage or stop marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Following opt-out instructions in SMS or push messages
• Adjusting your communication preferences in your account settings where available
• Contacting us at [email protected]

Even if you opt out of marketing, we may still send you messages about your account, payments, or important service updates.

14. Responsible Gambling and Player Protection

We use some of your personal and gaming data to promote safe gambling practices and comply with responsible gambling obligations. This may include:

• Monitoring deposits, losses, and betting behaviour for signs of risk
• Applying limits, time-outs, or self-exclusion measures that you request or that are required by our policies or regulations
• Contacting you with information or warnings if your play raises concerns about potential harm

These steps are an important part of our duty as a licensed online casino.

15. Children and Underage Use

OzzyBet services are strictly for adults aged 18 years or older, or higher where local law sets a higher age. We do not knowingly collect or process information from anyone under the legal gambling age.

If we discover that an account has been created by someone under the legal gambling age, we will close the account, cancel any bets, and delete or anonymise the personal information, subject to legal and regulatory requirements. If you believe a minor has provided us with data, please contact us at once.

16. Third-Party Links and Services

Our website may include links to third-party websites, tools, or services, such as payment providers, game providers, or partner sites. These third parties have their own privacy policies and practices, which may differ from ours.

We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing any information or using their services.

17. Automated Decision-Making and Profiling

We may use automated tools and profiling for certain limited purposes, such as:

• Fraud detection and prevention
• Anti-money laundering checks
• Verification of identity or location
• Detection of bonus abuse or other misuse of our services
• Responsible gambling monitoring and risk assessment

Where these tools have a legal or significant effect on you, we will take steps to safeguard your rights, which may include human review of decisions.

18. Do Not Track and Similar Signals

Some browsers offer a "Do Not Track" or similar setting. At present, there is no agreed industry standard for responding to these signals. Therefore, we do not guarantee that we will act on such signals. You can, however, control many tracking technologies through your browser settings and by managing cookie preferences.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we will post a notice on our website and update the "Last updated" date at the top of this Policy. In some cases, we may also notify you directly by email or account message.

We encourage you to review this Privacy Policy regularly so you stay informed about how we protect your information. Your continued use of our services after any update will be treated as acceptance of the revised Policy.

20. How to Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our handling of your personal data, please contact us at:

Email: [email protected]

We will handle your query with care and in good faith, in line with our licence obligations and data protection laws.

21. Additional Information for New Zealand Players

OzzyBet focuses on serving players in New Zealand. By using our site, you understand that your information may be processed in other countries, under the protections described in this Policy. You also understand that gambling carries risk and should be enjoyed as entertainment, not as a source of income.

If you have any concerns about data protection or your experience as a New Zealand player, you can reach out to us using the contact details above.

22. Summary of Key Points

For access to our games, bonuses, and full site content, please visit ozzybetcasino.org.