Terms and Conditions

These Terms and Conditions (the “Terms”) set out the rules for using the online casino services provided under the OzzyBet and OzzyBet Casino brand to players in New Zealand through the website ozzybetcasino.org (the “Website”). By registering an account, accessing, or using any games or services on this Website, you accept these Terms in full.

If you do not agree with any part of these Terms, you must stop using the Website and close your account.

Contact Details

OzzyBet is operated by Novatrix SRL, a company registered under number 3-102-893958 and licensed by the Tobique Gaming Commission under licence number 0000002.

If you have any questions about these Terms or our services, please contact us:

• Brand name: OzzyBet / OzzyBet Casino
• Website: https://ozzybetcasino.org
• Official brand website: https://ozzybet.com
• Operator: Novatrix SRL
• Company registration number: 3-102-893958
• Licensing authority: Tobique Gaming Commission
• Licence number: 0000002
• Support email: [email protected]
• General enquiries: [email protected]
• Complaints: [email protected]

Customer support is available in English for players from New Zealand.

1. Acceptance of Terms

By creating an OzzyBet account, accessing OzzyBet Casino games, making deposits or withdrawals, or using any function of the Website, you confirm that:

• You have read, understood, and accepted these Terms.
• You understand and accept our Privacy Policy and any specific bonus or promotion rules.
• You are legally allowed to use online casino services in your place of residence.
• You use the Website for personal entertainment and not for business or professional reasons.

These Terms form the full legal agreement between you and OzzyBet in relation to your use of the Website and OzzyBet Casino services in New Zealand.

2. Age and Legal Eligibility

• You must be at least 18 years old to register and play at OzzyBet.
• You must be a resident of a country where online gambling is legal for you.
• By registering, you confirm that you are 18 years or older and legally allowed to participate in online gambling.
• We may ask for proof of age and identity at any time. If we cannot verify your age, we may suspend or close your account and withhold any winnings until verification is complete.
• Underage gambling is strictly prohibited. Any account found to belong to a person under 18 will be closed and any deposits may be returned at our sole discretion, while winnings will be void.

3. Jurisdiction and Player Location

OzzyBet focuses on players located in New Zealand. You are responsible for checking and following the laws that apply to you before you use the Website.

• You must not access OzzyBet Casino services if local laws or rules in your country or region prohibit online gambling.
• We do not offer legal advice. You should check local rules yourself before playing.
• We reserve the right to block access to certain countries, territories, or regions at any time.
• We may use geo-location, IP checks, and other tools to confirm your location.

4. Account Registration

4.1 Creating an OzzyBet Account

To use OzzyBet Casino games, you must register a personal player account (the “Account”).

• You may hold one account only.
• You must provide true, correct, and up-to-date information during registration.
• You must register in your own name and not on behalf of any other person.
• You must use your own payment methods, e‑wallets, and crypto wallets.

4.2 Required Information

During registration and later verification, we may ask for:

• Full legal name
• Date of birth
• Residential address
• Email address and phone number
• Country of residence
• Preferred currency (for example NZD)

If any information is false or misleading, OzzyBet may close your account, void bonuses and winnings, and report the activity if required by law.

4.3 Account Details and Security

• You must keep your username, password, and any other login details secret and safe.
• You are responsible for all activity done through your account, with or without your knowledge.
• If you believe your account has been compromised, you must contact us at once.
• We may suspend your account while we investigate suspected unauthorised access.

5. KYC and Verification

OzzyBet follows customer verification rules (Know Your Customer or KYC) to confirm identity, age, and ownership of funds.

• We may verify your identity when you create an account, during play, before withdrawals, or at any time we consider necessary.
• We may ask for documents such as passport or ID card, proof of address (e.g. utility bill or bank statement), and proof of payment method.
• We may request photo or video verification if needed.
• If you do not provide the requested documents, OzzyBet may suspend or close your account and retain funds until verification is complete, subject to applicable laws.

6. Inactive and Duplicate Accounts

• Each player may hold only one active OzzyBet account.
• If we find duplicate accounts, we may close the extra accounts and cancel bonuses and winnings linked to those accounts.
• An account may be treated as inactive if there is no login or activity for a set period defined by OzzyBet. We may charge an inactive account fee, close the account, or take other steps as allowed by law and explained in our policies.

7. Deposits

7.1 General Deposit Rules

To play real money games at OzzyBet Casino you must deposit funds into your player account.

• The minimum deposit is NZ$20 (or currency equivalent), unless a higher amount is stated for a specific promotion.
• You may use only payment methods registered in your own name.
• You must not deposit money from business accounts or on behalf of another person.
• Deposited funds should be used for playing games, not for currency exchange or other financial use.

7.2 Supported Deposit Methods

Current deposit methods at OzzyBet for New Zealand players include, but may not be limited to:

We may change available methods, limits, or fees at any time. Updated information will appear in the cashier.

7.3 Deposit Process

Standard steps to deposit funds are:

• Register or log in to your OzzyBet account.
• Open the cashier section.
• Select a supported deposit method.
• Enter the deposit amount in NZD or another available currency.
• Confirm the transaction as guided by the payment provider.
• Funds are credited after payment confirmation.

We do not charge internal fees on deposits, but your bank, card issuer, or crypto platform may charge separate fees or use their own exchange rate.

8. Withdrawals

8.1 General Withdrawal Rules

• The minimum withdrawal is NZ$20 (or equivalent), unless we state a higher amount for a particular method.
• The maximum withdrawal is usually NZ$3,000 per day for each supported method, unless our rules or VIP agreements say otherwise.
• We may split large withdrawals into daily or weekly instalments.
• We may require full KYC verification before processing withdrawals.
• Where possible, withdrawals will be made back to the same method used for deposits.

8.2 Supported Withdrawal Methods

The average internal processing time is around 12 minutes after a withdrawal is reviewed and approved. Actual receipt times may depend on your bank, crypto network, or other third parties.

8.3 Withdrawal Process

To request a withdrawal, you generally must:

• Log in to your OzzyBet account.
• Complete KYC verification if requested.
• Open the withdrawal section in the cashier.
• Choose a supported withdrawal method.
• Enter the withdrawal amount in NZD or your account currency.
• Submit the withdrawal request and wait for approval.

We may review your account for security and compliance before paying funds. We reserve the right to decline or adjust any withdrawal request if it breaches our rules, bonus terms, or legal duties.

8.4 Currency and Exchange Rates

• OzzyBet supports several currencies, including NZD, USD, EUR, AUD and various digital currencies such as BTC, ETH, LTC, USDT, USDC, DOGE, XRP, SOL, TRX, and BCH.
• If you play in a different currency from the method you use, exchange rates will follow the rate used by our payment providers at the time of the transaction.
• We are not responsible for any loss due to currency exchange or rate movement.

9. Bonuses and Promotions

OzzyBet Casino may offer bonuses, free spins, cashback, tournaments, and other promotions. Each offer is subject to these Terms and to separate rules for that promotion (the “Bonus Terms”). If there is a conflict, the specific Bonus Terms for that offer will apply.

9.1 Welcome Offer

The main welcome offer for new players is currently:

• OzzyBet Welcome Bonus: 100% up to NZ$1,000 + 100 Free Spins.

Key points for the welcome offer include:

• Available for new players only who have never held an OzzyBet account.
• You must register, complete required verification, make a qualifying deposit, and activate the welcome offer before playing eligible games.
• A wagering requirement of 35x the bonus amount applies unless stated otherwise.
• The maximum bet while wagering is generally NZ$10 per spin. Bets above this limit may void the bonus and related winnings.
• The bonus must be fully used within the promotional period stated in the bonus rules.
• Pokies and most slots contribute 100% to wagering; some games may be excluded or have reduced contribution.
• Live casino and table games may count less towards wagering or may be excluded from bonus play.

Full details are given in the bonus information displayed in the promotions or cashier section.

9.2 Other OzzyBet Casino Offers

Other typical promotions may include:

• Reload Bonus: 50% up to NZ$500, 35x wagering, available to selected existing players.
• Weekly Cashback: Up to 15% cashback with 10x wagering, based on player activity and rules for each week.
• Tournament Rewards: Prize pools up to NZ$1,100,000 with no wagering on cash prizes, subject to minimum bets and game restrictions.

OzzyBet may change, pause, or end any promotion at any time. Ongoing offers already claimed will follow the rules given at the time of opt‑in.

9.3 General Bonus Rules

• Bonuses are limited to one per person, account, household, IP address, device, or payment details, unless stated otherwise.
• Bonus abuse, including multiple accounts, betting patterns that indicate low risk advantage play, or use of bonus funds in restricted games, may lead to cancellation of bonuses and winnings.
• Until wagering is complete, bonus funds and related winnings are locked and may be forfeited if rules are breached.
• If you request a withdrawal before meeting the wagering requirement, OzzyBet may remove remaining bonus funds and bonus winnings.
• Some games may be excluded from bonus play. Check the bonus rules before using a bonus.

10. Games and Software

10.1 Game Providers

OzzyBet Casino hosts games from a wide list of providers, which may include BGaming, Pragmatic Play, Nolimit City, Play'n GO, Hacksaw Gaming, 7RingsGaming, Evoplay Entertainment, Betsoft, Playson, Spinomenal, NetGame, Belatra, Booming Games, 100HP Gaming, 3 Oaks, 7777gaming, PG Soft, TaDa Gaming, ICONIC21, and live studios such as Absolute Live Gaming, BetGames, and Creedroomz.

10.2 Game Types

Game categories include:

• Pokies and slots
• Jackpot games
• Bonus Buy games
• Megaways slots
• Instant games
• Live casino
• Table games

We may add, remove, or change games at any time without prior notice.

10.3 Game Rules and Malfunctions

• Each game has its own rules, paytables, and return to player (RTP) information. You should read the rules before placing bets.
• In case of a game error or malfunction, all affected bets and rounds may be void. Stakes may be returned and winnings cancelled for that round.
• We reserve the right to correct obvious mistakes in balances, payouts, and displayed results.

11. Fair Play and Responsible Use

11.1 Prohibited Behaviour

By using OzzyBet and OzzyBet Casino, you agree not to:

• Open more than one player account.
• Allow any other person to use your account.
• Use stolen or unauthorised payment methods.
• Attempt to cheat, collude, or use exploits or software to gain a unfair advantage.
• Engage in chargeback or refund abuse.
• Use the Website for money laundering or any illegal activity.
• Threaten, harass, or insult other players or OzzyBet staff.

Any breach may lead to suspension or closure of your account, seizure of funds, and reporting to relevant authorities, if required.

11.2 Responsible Gambling

OzzyBet encourages safe and responsible play. Gambling should be viewed as a form of entertainment, not a way to make income.

• You should only gamble with money you can afford to lose.
• You can request deposit limits, loss limits, session limits, or cooling-off periods where the tools are available in your account.
• You may request a self-exclusion period if you feel that your gambling is becoming harmful.
• If you feel you have a gambling problem, we encourage you to seek independent support from professional organisations in New Zealand.

12. Mobile Use and App Information

OzzyBet offers a mobile-optimised experience accessible through iOS and Android browsers. No separate download is required.

• The mobile version includes a mobile casino lobby, fast loading pokies, touch-friendly controls, and access to payments and account management.
• You are responsible for maintaining and securing your own mobile device and internet connection.

13. Privacy and Data Protection

OzzyBet collects and processes personal data in line with applicable privacy laws and our Privacy Policy.

• We collect data for purposes such as account creation, payment processing, game provision, security checks, responsible gambling tools, and regulatory compliance.
• We may share information with trusted partners such as payment providers, game studios, and verification services where needed for our services.
• We use technical and organisational measures to protect your data from unauthorised access and misuse.

By using OzzyBet you consent to the collection and processing of your personal data as described in these Terms and in our Privacy Policy.

14. Intellectual Property

• All content on the Website, including graphics, logos, text, software, and games, is the property of OzzyBet, game providers, or their licensors.
• You may use the Website and OzzyBet Casino games for personal entertainment only.
• You must not copy, modify, distribute, publish, or use the content for commercial purposes without our written consent.

15. Limitation of Liability

• OzzyBet provides services on an “as is” basis. We do not promise that access will be uninterrupted or free from errors, though we aim to keep the Website stable and secure.
• We are not responsible for failures caused by your equipment, internet connection, or third-party services.
• To the extent allowed by law, our total liability for any claim related to your use of OzzyBet and OzzyBet Casino will not exceed the total amount you have deposited over the last six months, less any withdrawals.
• Nothing in these Terms will limit any rights you have under consumer law that cannot be limited or excluded.

16. Breach of Terms and Account Closure

If we believe that you have breached these Terms, law, or bonus rules, OzzyBet may, at its sole discretion:

• Block access to your account.
• Freeze funds while we investigate.
• Cancel bonuses and void winnings obtained through misuse.
• Close your account with or without notice, subject to applicable law.
• Report the activity to authorities or regulators where necessary.

17. Complaints and Disputes

17.1 Internal Complaint Process

If you are not satisfied with any aspect of OzzyBet or OzzyBet Casino, please contact our support team first so we can try to resolve the matter.

• Send a detailed complaint to [email protected], including your name, username, and full description of the issue.
• We will review your complaint and aim to respond within a reasonable timeframe.
• You must submit complaints as soon as possible after the event arising to allow proper review.

17.2 External Dispute Resolution

If you are not satisfied with our final response, you may have the right to escalate the matter to the relevant regulator or an approved dispute resolution body, if one is available under the Tobique Gaming Commission licence rules.

18. Changes to These Terms

• OzzyBet may update or change these Terms at any time.
• Changes will take effect once published on this page or otherwise brought to your attention.
• If you continue to use the Website after changes take effect, you are deemed to accept the updated Terms.

19. Suspension and Maintenance

• We may suspend access to OzzyBet Casino services for maintenance, security checks, or technical upgrades.
• We will try to give notice about planned maintenance where possible.
• We are not responsible for any loss caused directly by temporary unavailability, except where required by law.

20. Governing Law

These Terms and your use of the OzzyBet and OzzyBet Casino services are governed by the laws that apply to the licence granted by the Tobique Gaming Commission, except where another law applies by mandatory local rules.

If any part of these Terms is held invalid or unenforceable, the remaining sections will stay in effect.

21. Final Provisions

• These Terms are published in English. In case of translation into other languages, the English version will prevail if there is any difference.
• Nothing in these Terms creates any partnership, joint venture, or agency relationship between you and OzzyBet.
• You may not transfer your rights or obligations under these Terms to another person. OzzyBet may assign or transfer its rights and duties to another entity when allowed by law and licence conditions.

By continuing to access OzzyBet and OzzyBet Casino through ozzybetcasino.org, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.